Sterling Leather Order Information

Order Line 215-355-3038

Moccasin Exchange Information

All items may be exchanged up to 45 days from the original date of purchase.

All exchanges must be sent to:
(hint: Print and Cut out the label below)

Minnetonka Exchanges
1135 Crescent Avenue

Oakford, PA 19053

Customer is responsible for shipping the exchange to us and in turn we will ship your exchange to you at no cost.

Items sent back for exchange after 45 days will be charged a $5.00 per pair exchange fee plus a $7.50 return postage fee. Please include these fees with your return or include your credit card number in space provided on the form below.

No exchanges will be accepted after 60 days. (see exception below)

Exchange times will be extended for purchases made from November 15th through December 31st. Purchases made during this time period may be returned up to February 15th of the following year.

PLEASE TEST WEAR YOUR ITEMS ON A CARPETED SURFACE, ALTERED OR WORN ITEMS MAY NOT BE EXCHANGED!
- All exchanges must include the original shoebox. Please do not ship items directly in the shoebox. Shoe boxes must be wrapped or shipped in original packaging. Please do not affix labels or tape to the shoe box or write directly on it.
- Items sent to us without the original shoebox or in a damaged shoebox are subject to a $3.50 re-boxing fee. (This fee is charged to us by the manufacture and is not a fee imposed by us)
.

PLEASE COMPLETE THIS FORM AND INCLUDE WITH YOUR EXCHANGE

STEP 1 - Enter your Invoice or Reference Number: __________________
for phone orders, enter the number given during your call

STEP 2 - I am exchanging the following items:

QTY	ITEM #	SIZE	COLOR	REASON CODE	PRICE	TOTAL
					$	$
					$	$
					$	$

REASON CODES: (1) To Small (2) To Big (3) Color (4) Not as Described
(5) Did Not Meet Expectations (6) Other - Please Explain:__________________
______________________________________________________________

I am exchanging the above for:____________________________________

______________________________________________________________

STEP 3 If exchanging for a different model and either additional money is due or a credit needs to be issued, please include the last 4 digits of your charge card number.
CC#: __________________________________________________________

A check may be included to cover additional costs or restocking fees if desired. Please make your check payable to Minnetonka Moccasin Shop.

Phone Number:_________________________________________

________________________________________________________________

PLEASE REPORT BROKEN LINKS TO [email protected]

ABOUT US CONTACT PRIVACY POLICY